Spa Business Handbook expert predictions



"Urban bathhouses are growing at a rapid rate"
Karen Golden, founder & CEO, DWell Concepts
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"We are seeing more spas implementing systems for monitoring and improving air quality"
Leo Tonkin, founder & CEO, SALT Chamber
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"We should not overlook the fundamentals – the established wellness experiences with proven track records"
Maggie Derblay, area director of spa, wellness & recreation, Bürgenstock Resorts
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"Wellness is the future of fitness"
Dr Rick Richey, owner, Independent Training Spot
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"It’s important to have a dedicated space where guests can focus on slowing down and where they can truly rest"
Leesa Jones, spa director, The Tryall Club, Jamaica
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"How can we elevate spa and wellness experiences to really stand out?"
Lindsay Madden-Nadeau, senior director – wellness strategy and development portfolio strategy, Red Sea Global
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"Quality must never be compromised in pursuit of novelty"
Emma Darby, chief operating officer, Resense
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"Potential revenue is walking out of the door because receptionists and therapists are not connecting with their clients at a personal level"
Neil Orvay, managing director and founder, Evolution-U
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